Where your conversations live, and who can reach them.
Recording every call, email and in-person conversation is a responsibility. This page sets out how we handle it, in language you can paste into a security questionnaire or an RFP response.
- Canadian companyGetBettr.ai is a product of Liberated Networks Inc, a Canadian software company with 25 years in business, based in Dartmouth, Nova Scotia.
- Our own environmentGetBettr runs on infrastructure we own and operate, including the GPUs that run our models. Segregated instances are available.
- No frontier or cloud AI modelsTranscription and analysis run on our own models, on GPUs dedicated to our operations. Your conversations are not sent to a public AI service.
- No third-party model trainingCustomer conversations, and the data derived from them, are never used to train third-party AI models.
- PII removal and maskingNames, phone numbers and other identifying details can be removed or masked before analysis. Configured per client.
- Retention you setHow long conversations are kept is configurable per client and by GetBettr package.
Where the data lives
GetBettr does not run on a public cloud. The environment that stores recordings, transcripts and derived data, and the GPUs that process them, are owned and operated by us. We are a Canadian company, and Canadian hosting is available for customers whose data cannot leave the country.
For customers and partners who need it, we provide segregated instances: a dedicated environment that is not shared with other tenants. Carriers and public-sector bidders will find residency language they can lift on the Canadian data residency page.
To confirmData centre location, for customers who need to name it in a bid.
The models, and where they run
We do not use frontier models or cloud AI services. Transcription, sentiment analysis, situation summaries and Sonar all run on models we operate ourselves, on GPUs dedicated to GetBettr. Nothing leaves our environment to be processed by a third party.
That is also why we can make the next commitment plainly, rather than pointing you at someone else’s terms of service.
Model training
Customer conversations, transcripts and the data derived from them are not used to train third-party AI models. This is policy, and it applies to every customer on every plan.
PII removal and masking
Before conversations are analysed, a configurable layer can remove or mask personally identifiable information: names, phone numbers, or anything else you specify. It is set per client, so a compliance function can decide what analysts, reports and Sonar are allowed to see.
Tell us your policy and we configure it at onboarding. It can be changed later as your requirements change.
Retention and deletion
Retention is configurable per client and by GetBettr package. Set it to match your own policy, your regulator or your insurer, and change it when they change. Enterprise customers set it themselves.
To confirmDeletion process and timeline when a customer leaves or asks, and how long backups are kept.
Subprocessors
Because we run our own environment and our own models, the list of third parties that touch customer data is short. Nobody processes your conversations for AI analysis except us.
To confirmAny remaining subprocessors, such as email delivery and support tooling, and what each one sees.
Access controls
Who inside a customer’s organisation can see what, how access is granted and removed, and what GetBettr staff can and cannot reach.
To confirmRole model, authentication options, audit logging, staff access policy.
Certifications and audits
We do not hold third-party certifications today, and we would rather say so than imply otherwise. What we offer instead is direct: this page, written to be pasted into a questionnaire; a pre-answered security questionnaire for partners; and straight answers from the people who run the environment, not a compliance portal.
If a specific certification is a requirement for your organisation, tell us. It shapes what we pursue next.
Questions
Security questionnaires and diligence requests go to support@getbettr.ai. Partners can request a pre-answered questionnaire through the partner resources page.