Plugs into the systems your conversations already run through.
GetBettr doesn’t ask your team to change how they work. It connects to the phone system, the mailboxes and the front line, and takes in what is already happening.
| Source | What we connect to | What we take in |
|---|---|---|
| Phone calls | NetSapiens, natively. Other platforms as partners are signed. | Call recordings, call detail records, queue and agent metadata. |
| Microsoft 365 and Google Workspace. | Every thread in the mailboxes you choose, in both directions. | |
| In person | The GetBettr mobile app, and a wearable recording nametag. | Site visits, counter conversations, meetings. The nametag uploads on its own. |
| Your own systems | Enterprise API. | Whatever you send us, and whatever you want back out. |
NetSapiens, natively.
Recordings, call detail records, and queue and agent metadata come straight from the platform. There is nothing to install on a handset and nothing for your provider to babysit.
If you buy your phone system from a NetSapiens-based provider, ask them about GetBettr. If you are the provider, start here.
On another platform? Ask us. Providers are added as they are signed, and enterprise customers can connect their own systems through the API.
- Call recordings, both legs
- Call detail records
- Queue metadata
- Agent metadata
Microsoft 365 and Google Workspace.
Connect the mailboxes you choose. Every thread, in both directions, is kept alongside the calls from the same customer, so a complaint that started on the phone and finished by email is one story, not two.
This is the channel most of the customer relationship actually lives in, and the one most analytics tools cannot see.
- Microsoft 365
- Google Workspace
The conversations that only happened in the room.
For an inspector, a technician, a franchise counter or a sales floor, the most important conversations never touch a phone system. GetBettr captures them two ways.
- The mobile app. Record a visit or a meeting from a phone and it joins the record like any call.
- The wearable nametag. An independent recording nametag that uploads on its own. Nobody reaches for a phone, and nothing is lost.
Three ways to reach what it finds.
- Web interfaceSearch every conversation, read summaries, follow sentiment, and ask Sonar anything.
- Summary emailsWhat mattered, delivered to your inbox. The Bettr Hear This report puts the week’s findings in front of the people who need them.
- MCP serversQuery your own conversation record from inside Claude or any assistant that speaks MCP. How that works →
Not sure if your systems fit?
Tell us what you run. Most of the time the answer is yes, and the rest of the time we’ll tell you straight.